Refund policy

Return Policy
All of our items are made to order. Therefore, we do not accept returns or exchanges unless the item has a clear quality issue. Please consider your purchase carefully before placing an order.

Quality Issues
If your item arrives damaged, defective, or incorrect, please contact us at luluxshop001@gmail.com within 7 days of receiving your order. We will do our best to resolve the issue as quickly as possible.

Non-returnable Items

Change-of-mind purchases

Sale items

Gift cards

Refunds
Once we confirm the issue, we will notify you of the approval and process a refund to your original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or card provider.